COGNITIVE AUTOMATION ENGINE
The platform to automate the interaction between a business and its clients, utilizing state-of-the-art artificial intelligence and self-learning algorithms based on the latest scientific advances.
We love What we do
We create solutions to automate interactions between a business and its customers
Time-saving
We save your customers time by letting them decide when and where to chat – anytime, day or night.
Natural Language
We overcome traditional limits on communicating with AI systems by allowing natural conversation in any language.
Employee Satisfaction
We increase team satisfaction by minimizing time spent on repetitive customer support calls.
Automation
We automate and simplify points of contact and improve the quality and relevancy of customer communication.
We trust in science
Cognitive Automation Engine
Our solution applies continuous machine-learning algorithms to analyze massive amounts of customer questions and statements across relevant industries and markets, thereby enabling automated human-like communication.
With our unique approach we deliver automation for messaging via platforms such as AI Web Chat, Facebook Messenger, WeChat, Email, In-App Chat, providing a new point of contact between business and customers. By utilizing messaging interfaces commonly used by millions of people, we compliment customer service resources, create new sales channels, and drive sales.
Features
What You Get
Seamless Conversation
Effortless messaging with customers.
Q&A;
Answers predefined commonly asked questions.
New Sales Channel
Conversation directs traffic to your online products.
Rich Messages
Conversations with clickable buttons.
Product Search
Searching through products while the conversation happens.
Customer Support
A tool to support customer service departments.
Image recognition
Enables searching for items or products by uploading photos.
Self-learning
An engine that collects data and improves its own efficiency
AI Web Chat
Fully customizable web chat solution.
Analytics
Monitoring results and efficiency of customer support.
Geolocalization
Using customer location, e.g. to find nearest store.
Management
Integrated with dashboard for agent handover.
Fully Platform Agnostic
Built For & Tested on All Major Platforms & Devices
Our solution is compatible with every communication platform. From internal chat platforms to Facebook Messenger to traditional e-mail, our Cognitive Automation Engine operates and integrates seemlessly.
We support them all
Fully multilingual solution
Cognitive Automation Engine is scalable with multilingual support for up to 300 languages.
Industries
Successfully serving customers across multiple industries
E-commerce
We enable sales channels through messaging automation, delivering an omnichannel e-commerce solution that allows the customer to focus on shopping and improves the customer journey.
Financial Technology
Our solution helps customers solve transactional problems directly without customer service staff support, thereby allowing staff to focus on more complex customer service needs.
Human Resources
We help both employees and human resource managers by automating answers to common HR questions.
Hospitality
We improve the hospitality reservation experience and help answer guest questions during their stay, thereby increasing return-visits and customer referrals.
Travel
We make travel easier through automated ticketing and reservation management and we help travel agents during peak seasons by automatically answering travellers’ most common questions.
Telecom
We reduce the cost of operating customer service centers and improve the quality of customer service by automatically solving common problems.
Publications
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At your service
Contact Us
US Office HQ
2040 Martin Ave. Santa Clara, California 95050
CEE Office HQ
Pl. Solny 20,
50-063 Wroclaw
German Office
Rheinsberger Str. 76/77,
10115 Berlin
US Office
CEE Office
German Office
Contact
Send us a email
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